Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@valentinemakeup.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@valentinemakeup.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@valentinemakeup.com.

REFUNDS ARE PROCESSED IN THE FOLLOWING CASES:

  • Order cancelations
    • Customers can cancel their order 24 hours from placing it before order is shipped out for a full refund. Please email csr@valentinesmakeup.com to cancel within the time period.
    • Faulty product
      • The customer must send proof (photo/video) that shows the issue.

        If you need to return an item, send us an email to csr@valentinesmakeup.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

        RETURNS CAN BE MADE IN THE FOLLOWING CASES:

        • To get the claim with the financial institution resolved.
          • We may agree with the buyer that they return the product they bought from you and you will process a full or a partial refund.
        • The return is still within the money-back guarantee policy. 
          • The 100% No-Risk 30-Days Money-Back Guarantee is our way of ensuring customers complete satisfaction with our products. If the customer is not satisfied with the product, the customer must let us know within 30 calendar days of receiving the order, and a refund will be processed..

        NO RETURN/NO REFUND IN THE FOLLOWING SITUATIONS:

        • After the 100% No-Risk 30-Days Money-Back Guarantee expired.
        • Orders from Promotions or Sale/Final sale.
        • Product is not in a new-like condition

        FOR BROKEN PALETTES:

        • Please email us at csr@valentinesmakeup.com
        • We can only send one replacement per broken palette.
        • We can only issue a full refund to the original form of payment used at the point of purchase. Original shipping charges are nonrefundable (If applicable). 
        • Please note that we have a weekly schedule every Wednesday for replacement shipments.